- Introduction
At Operatours Peru, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our travel services or interacting with our website and digital platforms.
We comply with Peruvian Personal Data Protection Law No. 29733, its Regulations, and internationally recognized data protection standards.
- Information We Collect
We may collect:
- Full name and identification (passport, ID card).
- Nationality and travel-related personal details.
- Contact information: email, phone number, address.
- Billing and payment information.
- Travel preferences and special requirements.
- Automatically collected cookie data: IP address, browser, navigation analytics.
We do not collect sensitive personal data unless strictly necessary for the execution of travel services (e.g., medical restrictions).
- Use of Information
Your information may be used to:
- Process bookings and payments.
- Coordinate travel services with local providers.
- Customize your travel experience.
- Comply with legal and regulatory obligations.
- Send communications or promotions only with prior consent.
- Data Retention and Security
Information is stored securely using administrative and technological safeguards that prevent unauthorized access, alteration, or loss.
Data is retained only as long as necessary for service execution or legal compliance.
- Data Subject Rights (ARCO Rights)
You may request:
- Access to your information.
- Rectification of inaccurate data.
- Cancellation when applicable.
- Objection to non-essential data uses.
Requests may be submitted to the contact email provided.
- Data Transfers
Your information may be shared only with third parties necessary for service execution, such as hotels, local operators, transportation companies, and payment platforms.
We do not sell or transfer data to third parties for commercial purposes.
- Policy Updates
Operatours Peru may update this Policy at any time. All changes will be published on our website.